Refund & Cancellation Policy

Last Updated: July 2026

At Gaplu, customer satisfaction is our priority. Since our products are food items intended for babies, we maintain strict quality and hygiene standards. Please read our refund and cancellation policy carefully.

Order Cancellation

• Orders can be cancelled only before they are shipped.
• Once an order has been dispatched, it cannot be cancelled.
• To cancel your order, contact us immediately via WhatsApp or email with your Order ID.

Returns

Due to the perishable nature of food products, we do not accept returns once the package has been delivered.

Returns will only be accepted if:

• You received the wrong product.
• The product is damaged during transit.
• The product packaging is tampered with or opened before delivery.
• The product has expired upon delivery.

Refund Eligibility

To request a refund, you must:

• Contact us within 48 hours of receiving your order.
• Share your Order ID.
• Provide clear photographs or videos of the damaged or incorrect product.

Our team will verify the request before processing the refund.

Refund Process

Once approved:

• Refunds will be processed within 5–7 business days.
• The amount will be credited to your original payment method.
• If you paid using Cash on Delivery (COD), we may request your bank account details for processing the refund.

Non-Refundable Situations

Refunds will not be issued if:

• The product has been opened or consumed.
• The request is made after 48 hours of delivery.
• Incorrect shipping information was provided by the customer.
• Delivery failed due to customer unavailability.

Contact for Refunds

Email: contact@gaplu.in

WhatsApp: +91 9422148736